Policies
Ace Containers Supply PTY LTD supplies shipping containers, portable buildings, kiosks, storage units, and product ready structures for commercial, industrial, and site based operations in Australia. This page provides a clear summary of our key policies so customers can review important details before requesting a quote or placing an order. Full policy pages are available for complete terms, inclusions, and conditions.
Shipping Policy
Delivery can be arranged across Australia, including metro and regional areas, subject to carrier availability and site access. Freight pricing is quoted individually and depends on the unit size, pickup location, delivery postcode, and access requirements.
Orders usually require cleared payment before dispatch or delivery booking. Customers are responsible for providing correct delivery details and ensuring the site is ready, including safe truck access, overhead clearance, and a stable placement area. Delivery timeframes are estimates and can be affected by scheduling, weather, and road conditions. Missed deliveries or site access restrictions may result in re delivery fees.
Returns and Refunds
Large transport items require planning and handling, so change of mind returns are not guaranteed. Return requests may be considered only when dispatch has not occurred and where associated costs can be recovered.
Australian Consumer Law applies. Remedies may be available where goods have a major failure, are not as described, or do not meet applicable consumer guarantees. Customers should inspect goods on delivery where practical and report issues promptly with photos and an invoice number. Refunds, where approved, are processed by bank transfer.
Terms and Conditions
Quotes are based on the details supplied during the enquiry stage and remain valid for the period stated. Product condition, inclusions, and any special requirements are confirmed on the quote and invoice. Used units may show wear consistent with prior service where disclosed.
EFT is the primary payment method. Cleared funds may be required before dispatch. Delivery scheduling depends on carrier availability and site readiness. Risk transfers upon delivery to the nominated address, depending on the delivery method agreed. Cancellations or order changes can involve costs already incurred, including administration and transport booking fees.
Privacy Policy
Personal information is collected to provide quotes, issue invoices, process orders, verify EFT payments, coordinate delivery, and provide customer support. Information may be shared with transport providers for delivery coordination and with service partners where agreed work is required. Customer information is not sold.
Reasonable steps are taken to safeguard stored information. Customers can request access to personal information held and request corrections where details are inaccurate.
Policy Updates and Support
Policies may be updated to reflect operational changes and legal requirements. Questions should be raised before purchase so the correct product, delivery plan, and documentation can be confirmed.