Returns & Refunds
If you have a concern about your order, contact us as soon as possible so we can review the issue with you directly. Return and refund outcomes can depend on the product type, the condition of the product, whether the item was custom-made and whether delivery has already taken place.
Reporting Concerns Quickly
For standard products, we ask you to contact us promptly if there is damage, a product discrepancy or a delivery-related concern. Clear photos and a short description of the issue will help us assess the matter faster.
Customers should inspect goods on delivery where practical and report any concerns with the invoice number so our team can review the issue without delay.
Custom, Modified, and Special Orders
Custom-made, modified or special-order products may not be eligible for change-of-mind returns once preparation or production has started. Nothing on this page limits your rights under Australian Consumer Law.
Where a return or refund is approved, the final outcome may depend on product condition, handling costs, and whether transport or preparation charges have already been incurred.
Australian Consumer Law
Nothing on this page excludes rights or remedies that cannot be excluded under Australian Consumer Law. If goods have a major failure, are not as described, or do not meet applicable consumer guarantees, available remedies may apply.
