Shipping Policy
Ace Containers Supply PTY LTD supplies shipping containers, portable buildings, kiosks, storage units, and product ready structures for commercial, industrial, and site based operations across Australia. This Shipping Policy explains delivery coverage, how freight is calculated, booking steps, and what is required onsite to complete delivery safely.
Delivery Coverage
Delivery can be arranged across Australia, including metro and regional locations, subject to carrier routes and site access. Remote areas may require longer scheduling windows and may involve additional freight charges due to distance and limited transport availability.
Some products are collected from a nominated depot or yard, while others are delivered directly from the nearest available stock location. The pickup point is confirmed on your quote or invoice.
Freight Pricing and What Your Quote Includes
Freight is quoted individually because transport requirements change based on the unit and the delivery location. A delivery quote is prepared using details provided during the enquiry stage.
Freight cost can be influenced by
Delivery suburb and postcode
Product type and size
Weight and handling needs
Pickup location and stock availability
Truck access and placement requirements
Requested delivery date and carrier schedule
Your quote will state whether delivery is included or charged separately. Any additional charges that become necessary due to changed site conditions or changed delivery details will be confirmed before delivery proceeds.
Payment and Order Processing
EFT is the primary payment method. An invoice is issued once the quote is accepted. Delivery bookings and dispatch generally require cleared payment, unless other written arrangements are confirmed on the invoice.
Bank processing timeframes vary. Remittance advice can be requested for time sensitive deliveries, especially where a carrier booking needs immediate confirmation.
Dispatch Timeframes and Delivery Scheduling
Dispatch time depends on stock availability, preparation requirements, and transport scheduling. Some units can be scheduled quickly when stock is already positioned near your delivery location. Other orders may require stock transfer, cleaning, minor repairs, or fit out work before the unit is ready.
A preferred delivery date can be requested. Final delivery timing depends on carrier availability, local traffic conditions, weather, and site readiness. Exact arrival times are not guaranteed unless confirmed in writing.
Site Access Requirements
Delivery vehicles require clear access and a stable surface to operate safely. Customers are responsible for ensuring the site can accept the delivery vehicle and that the placement area is ready.
Information we may request before booking
Gate width and driveway clearance
Turning space and access route notes
Overhead clearance, including trees and power lines
Ground conditions, slope, and soft surfaces
Any site booking windows, inductions, or security procedures
A site contact name and phone number for the delivery day
If access is restricted, a different vehicle type or additional handling may be required. Added costs may apply and will be discussed before delivery is confirmed.
Placement and Offloading
Offloading method depends on the product and the site. Placement is carried out using a method suitable for safe handling, based on the information provided prior to booking.
Customers must ensure the intended placement position is clear of obstacles and suitable for the weight of the unit. Any foundations, pads, levelling, tie down points, or anchoring are the customer responsibility unless included in writing on the quote.
Delivery Day Responsibilities
A representative should be available on the delivery day to confirm placement position and provide site access. If authority to leave is requested, written approval may be required before delivery proceeds. Once a unit is placed and the carrier departs, repositioning normally requires a separate booking and additional cost.
Missed deliveries and re delivery
A delivery may be unable to proceed if access is blocked, ground conditions are unsafe, site contact is unavailable, or the placement location is not ready. Re delivery fees may apply where a delivery attempt cannot be completed due to site readiness.
Inspection and Reporting Issues
Inspection should be completed on delivery where possible. Customers should check doors, locking points, visible panels, and included fittings. Any concerns should be reported promptly with photos and the invoice number.
Used units can show signs of prior service, including cosmetic wear. Condition level and expected presentation are confirmed during quoting.
Changes to Delivery Details
Changes to the delivery address, date, access conditions, or placement requirements must be provided as early as possible. Freight pricing and scheduling can change when delivery details change. Revised charges will be confirmed before the booking is updated.
Questions About Shipping
Shipping questions are easiest to resolve with full details. Provide your delivery suburb and postcode, product type, preferred delivery timeframe, and site access notes when contacting Ace Containers Supply PTY LTD so the most suitable delivery plan can be confirmed.