Privacy Policy
This Privacy Policy explains how Ace Containers Supply PTY LTD collects, uses, stores, and shares personal information when you enquire, request a quote, place an order, arrange delivery, or contact our team. Products supplied include shipping containers, portable buildings, kiosks, storage units, and product ready structures for commercial, industrial, and site based operations across Australia.
What Information We Collect
Personal information collected depends on how you interact with us and what services you request. Information may be collected through phone calls, emails, website enquiries, quote requests, order paperwork, and delivery coordination.
Common information we collect
Full name and business name
Email address and phone number
Billing address and delivery address
Site contact details for delivery day coordination
Purchase details, including product type, quantity, and order notes
Payment references linked to EFT transfers, including payer name and invoice number
Photos or site notes you provide to support access planning or product requirements
Technical data can also be collected when you visit our website, such as browser type, device details, and pages viewed. This data is typically used to improve site performance and understand which content is useful.
Why We Collect and Use Personal Information
Personal information is used to provide accurate quotes, process orders, and deliver products safely. Use of information is limited to business needs connected with customer service and transaction fulfilment.
Key purposes include
Responding to enquiries and quote requests
Issuing quotes, invoices, and order confirmations
Confirming payment status for EFT payments and matching remittances to invoices
Arranging transport bookings, delivery scheduling, and site coordination
Providing updates about an active order, including delivery changes
Managing warranty, fault reports, returns, or refund requests where applicable
Meeting record keeping obligations, including accounting and tax requirements
Reducing fraud risk and protecting customers from unauthorised account changes
How We Collect Information
Information is collected directly when you provide it, and indirectly through standard business communications. Collection can occur when you email, call, submit a web form, request a quote, or provide delivery instructions. Information may also be collected from your authorised representative if another person is managing purchasing or site access on your behalf.
Payment Information and EFT
Ace Containers Supply PTY LTD accepts EFT as the primary payment method. Card details are not requested for EFT payments.
Bank transfer records may include the payer name, payment reference, payment amount, and payment date. Those records are used to confirm payment and maintain accurate accounting records. Customers should avoid sending sensitive information that is not required for payment verification.
Who We Share Information With
Personal information may be shared when required to complete your order or provide services you request. Sharing is limited to what is necessary.
Parties we may share information with
Transport providers and logistics contractors for delivery scheduling and site contact coordination
Service partners involved in preparation work where a product requires agreed modifications
Professional advisers, such as accountants or legal advisers, where required for business operations
Government agencies where disclosure is required by law
Customer information is not sold or rented to third parties.
Storage, Security, and Retention
Personal information is stored in business systems used for quoting, invoicing, and customer support. Reasonable steps are taken to protect information from misuse, interference, loss, and unauthorised access or disclosure.
Records are retained for as long as needed to provide services, manage disputes, maintain warranty or remedy documentation, and meet legal and financial record keeping requirements. Information no longer required is securely deleted or de identified where practical.
Cookies and Website Analytics
Website cookies and similar tools may be used to support site functionality and understand how visitors use the website. Analytics tools may collect usage information in a way that does not identify you personally, unless you submit your details through an enquiry form.
Browser settings can be adjusted to block or delete cookies. Some site functions may be affected if cookies are disabled.
Access, Corrections, and Requests
You can request access to personal information we hold about you and ask for corrections if details are inaccurate or outdated. Requests should include enough information to confirm your identity and locate the relevant records, such as an invoice number or email address used for the enquiry.
Marketing Messages
Marketing messages may be sent if you request updates or if your enquiry indicates an interest in our products and services. Opt out requests are respected, and order related communications will still be sent when needed to complete a transaction or delivery.
Privacy Questions and Complaints
Questions or concerns about privacy should be directed to Ace Containers Supply PTY LTD. Provide your name, preferred contact details, and a clear outline of the request so our team can respond efficiently.