Returns & Refunds
This page explains how Ace Containers Supply PTY LTD handles return requests, order cancellations, damaged goods reports, defective goods claims, and approved refunds for shipping containers, portable buildings, kiosks, storage units, and product ready structures supplied in South Africa.
Customers can contact us on sales@acecontainerssupplyau.com or +27 68 596 1219 if they need to report an issue or request a return review.
Damaged, Defective, or Incorrect Goods
If goods arrive damaged, materially different from the accepted quote, or appear defective, customers should notify us as soon as reasonably possible after delivery and provide the invoice number, clear photos, and a short description of the issue.
Where an item is confirmed as defective, not as described, unsafe, or incorrectly supplied, remedies may include repair, replacement, price adjustment, collection and return approval, or refund, depending on the nature of the issue and the rights available under applicable law.
How to report a problem
Email sales@acecontainerssupplyau.com or call +27 68 596 1219
Include your invoice number and delivery address
Attach photos showing the issue and the full unit where possible
Do not alter, cut, weld, repaint, relocate, or further modify the product before assessment if you want the claim reviewed accurately
Change of Mind, Custom Orders, and Approved Return Method
Because these products are large transport items that often require allocation, preparation, and freight booking, change of mind returns are not available after dispatch or delivery unless Ace Containers Supply PTY LTD agrees otherwise in writing.
Custom-made, modified, special-order, or reserved-stock items are generally non-returnable for change of mind once preparation has started. Approved returns must follow written instructions from Ace Containers Supply PTY LTD and customers must not send goods back without written approval.
If a return is approved for a customer preference issue before dispatch, transport, handling, admin, or restocking charges may still apply. If a return is approved because goods were defective, materially misdescribed, or incorrectly supplied, return handling and freight responsibility will be dealt with according to the outcome of the assessment and applicable South African consumer law.
Refund Timing and Consumer Protection Act
Approved refunds are processed by bank transfer to the original payer or another verified account nominated in writing. Once a refund is approved, payment is generally processed within 5 to 10 business days, although banking timelines can vary.
Nothing on this page excludes rights or remedies that cannot legally be excluded under the Consumer Protection Act 68 of 2008. This policy is intended to explain our normal process clearly, including where change of mind rights do not apply after dispatch or delivery.
