Terms and Conditions
These Terms and Conditions apply to all quotes, sales, and deliveries supplied by Ace Containers Supply PTY LTD across South Africa. Products include shipping containers, portable buildings, kiosks, storage units, and product ready structures supplied for commercial, industrial, and site based operations. Placing an order confirms acceptance of these terms, together with the details shown on the relevant quote, invoice, and any written variations agreed by both parties.
Quotes, Pricing, and Availability
Quotes are prepared using information provided by the customer, including delivery postcode, site access conditions, preferred timeframe, and product requirements. Pricing may change if input details change, freight costs shift, stock is reallocated, or the quote validity period expires.
Availability depends on current stock and incoming supply. Allocation can only be confirmed once an order is accepted. Photos and descriptions are provided as a guide. Measurements can vary slightly between units of the same size category.
Product Condition and Suitability
Units may be new, used, or refurbished, as stated on the quote or invoice. Used units can show dents, surface rust, patches, paint variation, and marks consistent with prior service. Those characteristics are not considered faults when condition has been disclosed.
Customers are responsible for confirming suitability for the intended use, including internal dimensions, door access, ventilation needs, security requirements, and any fit out inclusions. Any requirement for a specific grade, colour, or presentation standard must be agreed in writing before purchase.
Order Acceptance and Documentation
Orders are confirmed once written acceptance is received and an invoice is issued, or once payment is received under the invoice terms. Special instructions such as delivery booking windows, site inductions, lifting requirements, and placement direction must be provided before the delivery is scheduled.
Verbal statements do not override the written quote and invoice. Written confirmation is required for changes.
Payment Terms
EFT is the primary payment method. Payment instructions are supplied on the invoice. Customers must include the invoice number as the payment reference.
Cleared funds may be required before dispatch or delivery booking, particularly where transport has to be reserved or stock must be moved between locations. Bank processing times differ between financial institutions. Remittance advice may be requested to support time sensitive scheduling.
Delivery, Access, and Scheduling
Delivery timeframes provided are estimates. Scheduling depends on carrier availability, distance, local road conditions, weather, and site readiness. A preferred delivery date can be requested. Exact delivery times are not guaranteed unless confirmed in writing.
Customers must ensure safe access for the delivery vehicle and safe placement conditions for the unit. Clearance for gates, driveways, turning space, overhead lines, and ground stability must be assessed before booking. Any cost related to access issues, waiting time, or failed delivery attempts may be charged to the customer if delivery cannot be completed due to site readiness.
Risk, Title, and Security
Risk transfers to the customer once the unit is delivered to the nominated address and placed or made available for unloading, depending on the agreed delivery method. Customers must secure the unit after delivery and maintain site safety controls.
Title to the goods passes once full payment has been received, unless stated otherwise in writing.
Cancellations and Order Changes
Changes to an order must be requested in writing. Changes can affect price, lead time, and freight cost.
Cancellations may incur charges where costs have already been incurred, including administration, preparation, stock relocation, and transport booking fees. Any cancellation approval and applicable charges will be confirmed in writing before a refund is processed.
Returns, Refunds, and Consumer Guarantees
Change-of-mind returns are reviewed case by case and are usually only considered before dispatch, collection booking, or site delivery. Because these products involve heavy handling and transport, approved preference-based returns may be subject to transport, collection, handling, admin, or restocking charges.
If goods are damaged, defective, unsafe, or materially different from the accepted quote, customers should report the issue as soon as reasonably possible after delivery with the invoice number, delivery address, and clear photos so the claim can be assessed properly. Depending on the assessment and applicable law, remedies may include repair, replacement, price adjustment, approved collection and return, or refund.
Refunds approved after assessment are processed by bank transfer, usually within 5 to 10 business days after the outcome is confirmed and any return conditions have been met. Nothing in these Terms excludes rights that cannot be excluded under South Africa’s Consumer Protection Act 68 of 2008.
Limitation of Liability
Ace Containers Supply PTY LTD is not responsible for delays caused by events outside reasonable control, including carrier scheduling changes, road closures, extreme weather, or site restrictions. Liability is limited to the extent permitted by law. Nothing in these terms limits rights that cannot be excluded under South Africa’s Consumer Protection Act 68 of 2008.
Privacy and Communication
Customer information is used for quoting, invoicing, delivery coordination, support, and related service communications. We aim to handle personal information in a manner consistent with the Protection of Personal Information Act, 2013, and our Privacy Policy should be read together with these Terms.
Contact and Support
Questions about these Terms and Conditions should be raised before purchase. Provide your invoice or quote number, delivery postcode, and product type so our team can assist efficiently. Customers can contact sales@acecontainerssupplyau.com or +27 68 596 1219 for policy-related support.