Policies
Ace Containers Supply PTY LTD supplies shipping containers, portable buildings, kiosks, storage units, and product ready structures for commercial, industrial, and site based operations in South Africa. This page summarises the key policy documents that support quoting, payment, delivery, returns, privacy, and customer transparency for Ace Containers Supply PTY LTD in South Africa. Customers should review these pages before placing an order so that delivery requirements, cancellation rules, return conditions, and privacy handling are clear.
Shipping Policy
Delivery can be arranged across South Africa, including metro and regional areas, subject to carrier availability and site access. Freight pricing is quoted individually and depends on the unit size, pickup location, delivery postcode, and access requirements.
Orders usually require cleared payment before dispatch or delivery booking. Customers are responsible for providing correct delivery details and ensuring the site is ready, including safe truck access, overhead clearance, and a stable placement area. Delivery timeframes are estimates and can be affected by scheduling, weather, and road conditions. Missed deliveries or site access restrictions may result in re delivery fees.
Returns and Refunds
Our Returns and Refunds Policy explains how to report damaged, defective, or incorrect goods, when change of mind cancellations may be reviewed, which items are generally non-returnable, how approved returns must be arranged, and the normal refund processing timeframe.
Review the full Returns and Refunds page before payment so that refund timing, approval conditions, and cancellation charges are understood in advance.
Terms and Conditions
Quotes are based on the details supplied during the enquiry stage and remain valid for the period stated. Product condition, inclusions, and any special requirements are confirmed on the quote and invoice. Used units may show wear consistent with prior service where disclosed.
EFT is the primary payment method. Cleared funds may be required before dispatch. Delivery scheduling depends on carrier availability and site readiness. Risk transfers upon delivery to the nominated address, depending on the delivery method agreed. Cancellations or order changes can involve costs already incurred, including administration and transport booking fees.
Privacy Policy
Our Privacy Policy explains what personal information we collect, why we collect it, how it is used for quoting, payment confirmation, delivery coordination, and support, and how requests or complaints can be raised. The policy is drafted to support clearer POPIA aligned handling of customer information.
Reasonable steps are taken to safeguard stored information. Customers can request access to personal information held and request corrections where details are inaccurate.
Questions Before Purchase
If you need clarification before placing an order, contact Ace Containers Supply PTY LTD on sales@acecontainerssupplyau.com or +27 68 596 1219. It is better to resolve questions about access, freight, product condition, cancellations, or return eligibility before payment and dispatch.